In a crisis situation with no direct manager available, what information should you have on hand?

In a crisis situation where immediate decision-making is crucial and no direct manager is available, having the chain of command and key contacts for stakeholders is essential. This information enables an individual to understand who to approach for support or direction, ensuring that communication flows effectively during the crisis. It also helps in identifying decision-makers who can provide guidance or authorize actions necessary to manage the situation effectively. Key contacts may include public relations personnel, legal advisors, or other relevant stakeholders who can assist in mitigating the crisis.

While information about campaign deadlines, customer feedback, and backup social media accounts are indeed important in various contexts, they do not directly address the immediate needs of managing a crisis. Campaign deadlines can be postponed or adjusted, past customer feedback may not be relevant, and while backup accounts may serve a purpose, they do not facilitate immediate resolution actions in a crisis scenario. Having a clear line of communication and knowing whom to contact can greatly improve the effectiveness of the response during critical times.